Advanced Analytics (Beta)

Updated 3 weeks ago by Leigh Hutchens

This functionality is currently being tested in a closed Beta Group and is not yet available to all customers.

Getting Started

Advanced Analytics offer a set of dashboards for you to visualize and analyze your WFM related data and see trends across your business. The dashboards are found under the Analytics tab within Quinyx:

To be able to access Advanced Analytics, you must have the Advanced Analytics module activated for your organization. If you are unable to see these dashboards, please contact your account representative.

The dashboards are broken down into three main categories:

  • Optimization: These dashboards are focused on core WFM metrics such as scheduling, absences, and costs.
  • Engagement: (Coming soon) These dashboards will be focused on helping businesses understand the engagement level of their workforce.
  • Compliance: (Coming soon) These dashboards will be focused on helping businesses check their compliance adherence.

Before anyone can see any of the dashboards you first need to enable the permission for specific Roles. See below.

Who can access the dashboards

By default, the dashboards will be turned off. You can decide who can access the dashboards by enabling the permission for Advanced Analytics under each Role, found under Account Settings > Role Management > Edit Role

Note that currently, there is no difference between read and write permissions as all data presented in Advanced Analytics is read only.

Giving access to Advanced Analytics will allow users to see data across the business. Data is not currently restricted to the areas of the business a Role has been allocated to. For example, a section manager with restrictions in place to hide costs will still be able to see all data, including costs, for all areas of the business if given access to Advanced Analytics.

Using the Dashboards

On the left side of the application, you will be able to navigate between the various dashboards under each category by clicking on the blue links under the heading:

By default, the page will be loaded for the whole business, showing a visual summary of all districts and units in the widgets at the top of the page and a District and Unit overview further down the page. The data set is refreshed overnight to match what has occurred within Quinyx.

You will also find a set of contextual filters at the top of the page that will affect the entire dashboard, such as the ones below:

You can add a filter by clicking into the applicable filter box, typing to search, or scrolling through the list of available options, and then ticking the checkbox beside the option you wish to select. Once you add a filter, you will see a 'link' icon to highlight the fact that the selectable options in this filter option are restricted by the previous filter you have added.

You will need to click the refresh icon on the far right to reload the dashboard with the selected filters:

Good to know: If there is no data associated with a particular District, Unit, Section, or any of the contextual filters, the option will not appear in the list. For example if you have add a new Leave Reason Type which has not been used yet, it will not appear in the Leave Reason Type filters.

To remove filters, click on the ellipsis icon on the right right and select Reset filters:

Good to know: You will also see Download and Schedule Delivery in this menu. These items will remain greyed out, as they represent future functionality we are working to add.

Inside each widget, you will see an information icon. Hovering over this icon will display a definition of the selected metric to help you understand what the data is representing:

Hovering your house over the data inside the widget will also display a tooltip showing the details of that specific data point:

You can also click on particular data points inside relevant widgets to instantly apply a filter to the dashboard and add / remove that data point from the visualisations:

You can also drag and drop over a specific date range to update the dashboard to focus on the data in this specific timeframe:

Some data is also displayed in tables, and clicking on a table heading will change the sorting order inside the table:

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