Forecast variables are what drives the staffing needs. Several can be configured to drive staffing in Quinyx. It is important to define the types of forecast variables in order for them to be shown correctly. Examples of variables include sales, number of phone calls, number of visitors, number of receipts, number of items on a receipt.
- To add variables, go to the Forecast tab and then the submenu Forecast Variables
- Click Add New
- Select the name of the variable
- State the number of decimals the variable will have
- Select the type of variable
- Click Save
Types of variables
Variables not defined as any of the other types (Forecast variable Transactions [without Erlang C] are similar value)
Sales in set currency.
E.g. the number of receipts, visitors or booked tables.
Also the number of incoming calls. Calculating using Erlang C is only used by call centres. Erlang C is a function of service level in %, average length for a call, plus desired response time.
There must always be a variable for hours, to calculate the optimal staffing per hour. Automatically calculate from sales and optimal staffing, should be checked.
Hours that are not linked to sales, such as when employees have closed the store or are en route to a training session.
When you want to calculate a variable based on other stated variables. E.g. sales per customer. It is not possible to base the forecast on a calculated variable, but it is possible to enter the data into Quinyx and show it in summary views.
If absence is imported - this option is rarely, as time is generally saved directly in Quinyx
If salary costs are imported - this option is rarely used, as salary costs are generally calculated in Quinyx