News and release notes
Release notes and news for Quinyx
Older Quinyx release notes
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Quinyx WFM Mobile v2.26
Release notes video library
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Version 0195
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Version 0193
Version 0192
Version 0191
Quinyx quarterly release summary
Q4 2024 release recap
Q2 2024 release recap
Q1 2024 release recap
Q4 2023 release recap
Q3 2023 Quinyx release recap
Q2 2023 Quinyx release recap
Q1 2023 Quinyx release recap
Q4 2022 Quinyx release recap
Release notes and news for Mobile
Older Mobile release notes
Quinyx WFM Mobile v2.31.1
Quinyx WFM Mobile 2.39
Quinyx WFM Mobile 2.38
Quinyx WFM Mobile 2.37
Quinyx WFM Mobile 2.36
Quinyx WFM Mobile 2.35
Quinyx WFM Mobile 2.34
Quinyx WFM Mobile 2.33
Quinyx WFM Mobile 2.32
Quinyx WFM Mobile v2.31.20
Quinyx WFM Mobile 2.31.30
Quinyx WFM Mobile v2.30
Quinyx WFM Mobile v2.29
Quinyx WFM Mobile v2.28
Quinyx WFM Mobile v2.27
Quinyx WFM Mobile v2.25
Quinyx WFM Mobile v2.24
Quinyx WFM Mobile v2.23
Quinyx WFM Mobile 3.40.2
Quinyx WFM Mobile 3.40
Quinyx WFM Mobile 3.39.1
Quinyx WFM Mobile 3.39
Quinyx WFM Mobile 3.38
Quinyx WFM Mobile 3.37
Quinyx WFM Mobile 3.36
Quinyx WFM Mobile 3.35.1
Quinyx WFM Mobile 3.35
Quinyx WFM Mobile 3.34.1
Quinyx WFM Mobile 3.34
Quinyx WFM Mobile 3.33
Quinyx WFM Mobile 3.32.1
Quinyx WFM Mobile 3.32
Quinyx WFM Mobile 3.31
Quinyx WFM Mobile 3.30.1
Quinyx WFM Mobile 3.30
Quinyx WFM Mobile 3.29
Quinyx WFM Mobile 3.36.1
Quinyx WFM Mobile 3.28.1
Quinyx WFM Mobile 3.28
Quinyx WFM Mobile 3.27
Quinyx WFM Mobile 3.26.1
Quinyx WFM Mobile 3.26
Quinyx WFM Mobile 3.25
Quinyx WFM Mobile 3.24
Quinyx WFM Mobile 3.23.1
Quinyx WFM Mobile 3.23
Quinyx WFM Mobile 3.22
Quinyx WFM Mobile 3.21
Quinyx WFM Mobile 3.20
Quinyx WFM Mobile 3.19
Quinyx WFM Mobile 3.18
Quinyx WFM Mobile 3.17
Quinyx WFM Mobile 3.16
Quinyx WFM Mobile 3.15
Quinyx WFM Mobile 3.14
Quinyx WFM Mobile 3.13
Quinyx WFM Mobile 3.12
Quinyx WFM Mobile 3.11
Quinyx WFM Mobile 3.10.1
Quinyx WFM Mobile 3.10
Quinyx WFM Mobile 3.8.4
Quinyx WFM Mobile 3.9.2
Quinyx WFM Mobile 3.9
Quinyx WFM Mobile 3.8.2
Quinyx WFM Mobile 3.8
Quinyx WFM Mobile 3.7
Quinyx WFM Mobile 3.6.1
Quinyx WFM Mobile 3.6
Quinyx WFM Mobile 3.5
Quinyx WFM Mobile 3.4.2
Quinyx WFM Mobile 3.4
Quinyx WFM Mobile 3.3.5
Quinyx WFM Mobile 3.3.3
Quinyx WFM Mobile 3.3.2
Quinyx WFM Mobile 3.3
Quinyx WFM Mobile 3.2.2
Quinyx WFM Mobile 3.2
Quinyx WFM Mobile 3.0.1
Quinyx WFM Mobile 3.1.1
Quinyx WFM Mobile 3.1
Quinyx WFM Mobile 3.0
Release notes and news for Frontline Portal
Version 1.90
Version 1.89
Version 1.88
Version 1.87
Version 1.86
Version 1.85
Version 1.84
Version 1.83
Version 1.82
Version 1.81
Version 1.80
Version 1.79
Version 1.78
Version 1.77
Version 1.76
Version 1.75
Version 1.74
Frontline Portal quarterly release summary
Product Enablement blogs
Q4 2024 - Leveraging customer insights: creating product content that resonates and engages
Q3 2024 - Ensuring evergreen content: Our journey to keeping product content for users fresh
Release notes and news for Classic
Older Classic release notes
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News
Quinyx Product Roadmap
Web app
Learning Center
Interactive Tutorials
Add a punch tutorial
Adding sections tutorial
Adding global Unsocial time periods (UT) tutorial
Adjust access rights for roles tutorial
Advanced Analytics tutorial
Approve open shift tutorial
Approve PTO tutorial
Audit logs tutorial
Auto Assign tutorial
Auto Schedule tutorial
Availability tutorial
Badge tutorial
Create an absence shift tutorial
Create a global bank holiday tutorial
Create a shared shift type tutorial
Create and revert payroll tutorial
Importing Bank holidays tutorial
Pause notifications tutorial
QClock tutorial
Quinyx Messenger tutorial
Quinyx Messenger Plus tutorial
Shift swap tutorial
Scheduling tutorial
Quinyx AI tutorial
Warehouse overtime management tutorial
Warehouse voluntary time off tutorial
Schedule statistics tutorial
Making absences count as worked hours
How to roll out your base schedule tutorial
Underlying shift on absences Tutorial
Video Tutorials
Creating skills and linking them to shifts and employees
Creating a skills template
Drag and drop shifts in Schedule view
Webinars & trainings
Training videos - Configuration, Settings, Schedule & Time
Training video - Introduction on how to integrate with Quinyx
Video tutorials
Welcome to the Quinyx Learning Center
Getting started
Quinyx Features
FAQ
FAQ Glossary
Quinyx general usage FAQ
Agreement templates FAQ
Absence FAQ
Absence auto attest FAQ
Absence schedule FAQ
Attest FAQ
Audit logs FAQ
Auto logout FAQ
Availability FAQ
Bank holidays FAQ
Base schedule FAQ
Colors FAQ
Dashboard FAQ
Daylight Saving Time FAQ
Defect management FAQ
Documents FAQ
Dutch vacation configuration FAQ
Email FAQ
E-signature (Scrive) FAQ
Group management FAQ
Integrations FAQ
Integration key FAQ
Labor configuration rounding options FAQ
Languages FAQ
Meal breaks FAQ
Organization FAQ
People FAQ
Overtime FAQ
Punches FAQ
Qmail FAQ
Quinyx and Insights FAQ
Reports FAQ
Roles and access rights FAQ
Scheduling FAQ
Single Sign On FAQ
Shifts and shift types FAQ
Statistics FAQ
Tags FAQ
Transfer to payroll FAQ
Unavailability FAQ
Weekly rest defined on an employee agreement FAQ
Why does a Time Tracker balance change without transactions?
Webpunch FAQ
What's included in the release candidate copy?
Notice of Interest End of Life FAQ
Split punch behavior for unplanned tasks FAQ
What is Workforce Management (WFM)?
New to Quinyx WFM? Start here!
What is Quinyx and how can it help you?
Navigate in Quinyx
Quinyx WFM system requirements
Sign up for Quinyx release notes
What should superusers know?
Accessing Frontline Portal directly from Quinyx's unified interface
Logging In
Logging in
Single Sign On Basics
SSO configuration using Azure
How to move to a new SSO
Azure SSO SAML configuration
SSO provider deep link
Intercom
Multifactor Authentication
Configuration
Configuration logic
Time format
Daybreak
Time Trackers: Set up stop to prevent granting more absence hours/days than accrued
Start your configuration experience here
Setting up a new customer in Quinyx
Working with roles and access rights
Working with mobile app and staff portal access rights
Working with units
Working with an organizational structure
Working with cost bearers
Working with salary types
View, add, and edit salary types
Working with absence reason types
Working with absence types
Working with absence schedules
Working with Overtime methods
Working with Time Trackers
View, add, and delete Time Trackers
Working with standard overtime periods
Working with standard unsocial time periods
Working with agreement templates
Working with warnings and time settings
Working with skills
Working with shift types
Working with districts
Working with sections
Working with tags
Working with bank holidays
Working with Scrive/E-signing
Compensation rules
Eligibility rules
Accepted file formats
Deep linking to mobile tabs
Changing payroll solution
Account
Account settings
Access rights
Access rights introduction
Account settings
Organization
Role management
Group management
Permissions
Mobile and staff portal permissions
Mobile and staff portal permissions - detailed information
Integrations/locked fields
Integrations credentials
Integrations API-keys
Unit groups
Devices
People
Agreements
Agreement templates
Create an Agreement template
Agreement templates - Salary
Agreement templates - Working hours and periods
Agreement templates - Rules for hours
Agreement templates - Time
Agreement templates - Unsocial and overtime periods
Agreement templates - Monthly nominal hours per year
Agreement templates - E-signing
Agreement templates - Mobile punch flow
Time Tracker association
Agreement templates - Bank holidays
Agreement templates - Absence types
Agreement templates - Salary types
Agreement templates - Meal break premiums
Salary types generated from overtime methods
Consecutive OT calculation functionality
Salary types
Time Trackers
Warnings
Time settings
Overtime methods
Overtime periods
Unsocial time periods
Bank holidays
Availability
Compliance
Absence management
Authentication
Shift types
Shift types
Update shift types
Manual rules on shifts
Shift type categories
Break calculation rules
Shift types color palette
Skills
Webpunch
Advanced settings
Frontline Portal settings
Introduction - Collaboration groups for AIO FLP
How to set up a Collaboration group hierarchy
Add, edit, and use group type labels for your Collaboration groups
Working with Associated groups vs Associated employees
Working with Domo Embed ID in your Collaboration group
Collaboration groups FAQ
Moving Collaboration Groups
Frontline Portal settings
Mobile and Global Account settings
Reminders
How to configure reminders
Appearance
Forms
Tags & cost bearers
Tags
Tags overview
Tag categories
Tags and tag content
Tags follow up view
Example use cases for tags
Connect tags to shift types and tasks
View, add, edit, and archive projects
View, add, edit, and archive cost centers
Audit logs
Audit logs (current)
Audit logs (old)
Audit logs - Shifts
Audit logs - Shift unassignment
Audit logs - Shift assignment on away unit
Audit logs - Shift bookings
Audit logs - Shift swaps
Audit logs - Schedule approval
Audit log item trail
Audit log origin
Audit logs - Schedule publish
Audit logs - Schedule lock
Integration credentials
Group settings
Access rights
Shift types overview
Group management - Advanced unit settings
Group settings
Tags
Opening hours - standard and special hours
Pause notifications
Change languages
Send us feedback
Privacy policy
AI Optimization
Dashboard
Schedule
Schedule
The basics
Tasks
Salary type rules
Unavailability
Multiple salary types
Schedule validations
Schedule on district level
Schedule items and agreement validity changes
Agreement selection logic
Schedule view
Three dots
Publish schedule
Locking & unlocking schedule periods
Attest all / unattest all worked hours
Schedule printout (Open BETA)
Auto lock availability
Schedule view
Selected time period
Schedule approval flow
Display Statistics in Schedule
Notifications
Filters overview
How to find and use filters in Quinyx
Filter groupings and their fields
Employee metrics / Display options in Schedule
Count logic for employee metrics in Schedule
Shifts in Schedule
Shifts
Punches
Split punches on tasks
Offer additional shifts to employees
Delete existing shift offers
Availability
Absences
Adding an absence
Adding a second absence - replace or overlap
Part-time absence calculated based on scheduled hours
Replace or overlap part of an absence with a shift
Managing absence in partially locked period or absence partially transferred to payroll
Select different actions on individual absence shifts
Absence handling
Adding an absence schedule
Generate overtime on absence day setting
Absence request
Shift bookings
Setting-specific workflows
Shift assignment on away unit requires approval
Generate salaries on tasks
Norwegian self-certified sick leave (egenmelding) FAQ
Setting-dependent workflows
Quinyx remembers - on account level
Base schedule
Time
Time tab
Time card
Time warnings
Salary type overview
Ready for payroll indicator
Payroll actions
How is the crossover to Daylight Saving Time counted in Quinyx?
People
Employee agreements
Add an employee
Edit a person's details
End employment
Delete a user
Employee email is not unique
Move a person to a new home unit
E-signing
Staff sharing
Search people
Attachments
Lock/Unlock accounts
Password management
Password security levels
Early employee access
Analytics
Advanced analytics
Advanced Analytics
Engagement dashboards
Compliance Checker
Advanced Analytics - Upcoming forecast demand dashboard
Advanced Analytics - Forecast data dashboards
Advanced Analytics - Historical forecast accuracy dashboard
Standard reports
Forecast & Optimization
Quinyx Forecast module
Introduction to Forecast & Optimization
Forecast Overview
Variable settings, Display groups & Forecast configurations
Input data
Calculated variables
Forecast algorithms
Labor configurations
Configuring Optimal Headcount
Static rules
Dynamic rules
Labor Standard Calculation & Configuration
Optimal Headcount and Labor Standards NEW
Labor optimization
Auto Schedule
Auto Schedule
Minimum and maximum requirements in Auto Schedule
Shift rule configuration in Auto Schedule
Break rule configuration in Auto Schedule
Availability within Auto schedule
Auto schedule and Auto assign run tables
Auto Assign
Auto Schedule and Auto Assign Warnings
AI Demand Forecasting
All you need to know about AI-driven WFM
AI Demand Forecasting
Manually running AI Demand Forecasting
KPIs
Schedule Statistics
Event management
Data privacy in AI
Communication
Quinyx Messenger
Quinyx Messenger Plus
Messenger & Collaboration Groups overview
Quinyx Messenger FAQ
Newsfeed publisher - FAQ
Newsfeed publisher
Using Collaboration Groups in Messenger
How to
Time Trackers, practical examples
Overtime methods, practical examples
"Dutch vacation" configuration
Cost calculations
Using mini jobbers to calculate absence value - German use case
How to assign shifts to another employee in a rolled out schedule if an employee leaves the company
On-call/Standby guide
How to clean up your configuration
Filters Use Cases & FAQ
How to configure "8/13 rule for Bank Holidays"
How to work with salary on tasks
How to investigate time settings
How to configure time punch rounding
Punch devices authentication and identification
How to use break calculation rules
How to maximize the shift planning process
How to configure the SMS/text message functionality
Vuosivapaa accrual and X and V days functionality
Staff portal
GDPR
WFM Glossary
Mobile app
Getting started
Mobile - Download and log in
Mobile - Download Android app manually
Mobile - Quick start
Mobile app and Staff portal functionality
Mobile app permissions FAQ
Dashboard
Mobile - Dashboard
Mobile - Link to website from mobile dashboard
Mobile - Upload and display your organization's logo in the mobile app
Schedule
Mobile - My Schedule
Mobile - Schedule summary
Mobile - Schedule filter
Mobile - Applying for shifts
Mobile - Making a shift available for others to book
Mobile - Canceling an application for an unassigned shift
Mobile - Swapping shifts
Mobile - Create a shift for yourself
Mobile - Estimated salary for unassigned shifts
Mobile - Shift approval requests
Mobile - Add & edit tasks
Punch in
Attest
Mobile - Approving your time
Mobile - Time Trackers, salary types, & estimated salary
Mobile - Create/Edit manual salary types
Qmail & Notifications
Pulses & Badges
MyPage
Availability
Absence requests
Settings
Manager functionality
Frequently Asked Questions
Mobile - How do I reset my password?
Mobile - Why did I get logged out?
Mobile - How does location services and punching from the app work?
Mobile - Problems with push notifications
Mobile - Problems with downloading attachments in Qmail
Mobile - How can I activate Web Calendar?
Mobile - Why am I unable to see my schedule or unassigned shifts?
Mobile - Why can't I see my colleagues' shifts?
Mobile - Why am I unable to log in?
Mobile - first day of the week configuration
Can I set different access to the mobile app and the staff portal?
Qpayslip
QClock
Getting started with QClock
QClock overview
QClock settings
Authorize devices & Log in to QClock
Working with questions in QClock
Configuring Attest questions in QClock
Clock in/out
Meal break in QClock
Breaks in QClock
Configuring clock-in restrictions in QClock
QClock FAQ
Webpunch
Frontline Portal
Getting started
New to Frontline Portal? Start here!
Frontline Portal Overview
Frontline Portal standalone user rights
Frontline Portal - Mobile app
Frontline Portal - Notify feature
Frontline Portal - Choosing the audience for your resources
Frontline Portal - How to add / delete links
Frontline Portal - Comments
Frontline Portal - Supported file types
Frontline Portal - Change language
How to engage retail staff
Frontline Portal Interactive Tutorials
Collaborative task management tutorial
Creating a Story tutorial
Managing communities and stories tutorial
Posting a calendar event tutorial
Frontline Portal Admin
Frontline Portal Admin Overview
Frontline Portal permissions and roles
Frontline Portal Admin - Organizational management
Frontline Portal only users
Quinyx - Frontline Portal whitelisting requirements
Frontline Portal Admin - Collaboration Group management
Distribution
Frontline Portal - Group and role type options for saved audiences
Frontline Portal - Recipient selection methods
Frontline Portal - Saved Audience Admin Page
Frontline Portal - Audience viewer
Frontline Portal - Dynamic audiences
Frontline Portal - Working with visibility options
Frontline Portal - Managing task visibility with the role type filter
Logging in and out
Frontline Portal - Logging in
Logging out
Frontline Portal - Forgotten password
Frontline Portal - Auto logout FAQ
Account
Frontline Portal - Terms & Conditions
Frontline Portal - Setting up your profile
Frontline Portal - Password reset
Homepage & Calendar
Frontline Portal - Homepage
Frontline Portal - Search
Frontline Portal - Notifications
Frontline Portal - Calendar view
Stories
Frontline Portal - Create a story
Frontline Portal - Stories dashboard
Frontline Portal - View and engage with Stories
Tasks
Frontline Portal - Create a new task
Frontline Portal - Assignees - choosing Task recipients
Frontline Portal - Adding questions to a Task
Frontline Portal - Templates
Frontline Portal - Tasks dashboard
Frontline Portal - Searching for Tasks
Frontline Portal - Canceling & moving Tasks
Frontline Portal - Completing tasks
Frontline Portal - Uploading files for review
Frontline Portal - Task assignments
Frontline Portal - Scheduled Tasks
Frontline Portal - Task Details
Reviewing task progress
Frontline Portal Task notifications
Frontline Portal - Task Collections
Frontline Portal - Chatting about a task
Frontline Portal - Sending Reminders
Frontline Portal - Scoring
Frontline Portal - List view
Frontline Portal - Viewing responses to questions
Frontline Portal - Drafts
Frontline Portal - Saved audience lists
Drill-down view for tasks
Archived users on active tasks
Forms
Frontline Portal - Create a new form
Frontline Portal - Forms Dashboard
Frontline Portal - Adding questions to a Form
Frontline Portal - Submitting a form
Frontline Portal - Viewing & exporting Form submissions
Frontline Portal - Archive a form
Files
Frontline Portal - Introduction to Files
Frontline Portal - File permissions
Frontline Portal - Viewing Files
Frontline Portal - Files breakdown
Frontline Portal - Uploading and viewing files
Frontline Portal - Downloading individual files
Frontline Portal - Downloading multiple files
Frontline Portal - Create a folder
Frontline Portal - Sharing a Folder
Frontline Portal - Moving files and folders
Frontine Portal - Files Hub action bar
Frontline Portal - Delete Files
Frontline Portal - Files hub select all
Events
Widgets
Widgets use cases
Widget use case - Project / Sub-tasks
Widget use cases - Organize your homepage
Widget use cases - Linking to Files
Widget use cases - Department pages
Widget use cases - Wiki / Blog
Widget use cases: Topic focus
Frontline Portal - Widgets
Technical info
Frontline Portal - SSO
Frontline Portal - Single Sign On Azure AD
Frontline Portal - Client computer prerequisites
Frontline Portal - User / Store Data Capture
Frontline Portal - Link resources together
Notifications
Reports
FAQ
Frontline Portal glossary
API / web service
SOAP Web Services
Web Services related to Employees
FindEmployees
GetDeletedEmployees
GetEmployeeSkills
GetEmployeesV2
MoveEmployees
SendQmail
UpdateEmployeeAttachments
UpdateEmployeePortraits
UpdateEmployees
UpdateEmployeeSkills
GetSkillCategories
GetCategories
GetEmployeePortrait
GetNeoRoles
Web Services related to Schedules
GetBaseScheduleRolledoutHours
wsdlGetSchedulesV3
GetScheduleTasks
GetShiftCategories (shift types)
UpdateShifts
UpdateShiftTypes
GetDeletedSchedules
Web Services related to Agreements
GetAgreementInfoByDate
GetAgreementsV2
GetAgreementTemplatesV2
UpdateAgreementsV2
GetAgreementTemplatesSalaryTypes
Web Services related to Punches & Payroll data
Web Services related to organisation
CreateUnit
GetCustomers
GetDistricts
GetNeoGroups
GetSections
GetUnit
GetUnits
GetUnitsAPIKeyV2
UpdateDistricts
UpdateSections
UpdateUnit
Web Services related to Settings & Configuration
GetOvertimeMethods
DeleteEligibilityRules
DeleteSalaryCompensations
GetEligibilityRules
GetSalaryCompensations
GetStandardBankHolidays
GetTextItems
UpdateEligibilityRules
UpdateSalaryCompensations
UpdateStandardBankHolidays
UpdateTextItems
UpdateSkills
Web Services related to Absence
Web Services related to transfer to payroll
Web Services related to Time Trackers
Deprecated SOAP endpoints
SOAP Web Services Intro
REST Web Services
Collaboration Group APIs
Absence-Related APIs
POST Full-Time Absence
POST Part-Time Absence
DELETE Absence
GET Absence Schedules
Permissions for absence-related REST APIs
GET Absence Types
GET Employee
Opening Hours API
Forecast API
Optimal Headcount API
POST data
GET data
DELETE data
POST Standard Variables in Statistics
Forecast API FAQ & Error Handling
Statistics APIs
Schedule Availability API
REST API Intro
REST API for Organization
REST Mapping API
REST User API
API information READ ME
Need help?
How to use HelpDocs
Support portal
Defect escalation process
How to get your issue resolved as quickly as possible
How to open a new Consultancy Service Request Form (CSRF)
Ordering additional licenses
Access to the Support Portal for onboarding customers
Quinyx licences FAQ
Feedback
All Categories > Mobile app > Frequently Asked Questions > Mobile - Problems with downloading attachments in Qmail
If you're having trouble downloading an attachment in a Qmail, we recommend that you make sure that you have allowed storage for the Quinyx app in your phone's settings.
You can find this on your phone's settings page - the Quinyx app > Permissions > Storage > Allow.
