Punches FAQ
Q:If a task starts at the same time as a shift is only one punch needed for both shift and task?
A: If a task and a shift start at the same time, you only need one punch, but you must punch in on the task. Otherwise, the punch will be on the shift and you will need to punch in a second time for the task.
Q: What happens when a task finishes at the same time as a shift? Is only one punch needed to finish the task and shift?
A: When you punch out of a task, this will automatically end your punch on the shift as well, and you need to punch in on the mother shift again to continue your regular work.
If a shift ends with a task you only need one punch to end both the task and the shift.
Q: Will punch information be updated as well if you update a shift type?
A: When a shift type is updated with a cost center and/or project, the update will be reflected in punches as well from the point of time when the update was made. This includes historical shifts if they are selected in the date range.
Q: Can you create a punch that overlaps another punch?
A: A user is not able to have overlapping punches unless they are open punches. Currently we have validations in place that avoid being able to close a punch that that overlaps (fully or partially) with another, meaning that if there’s an overlapping punch when closing an open one, it won't permit the closure. Therefore, you cannot have closed punches that overlaps (fully or partially) with another.
Q: Can you delete multiple punches at the same time?
A: It's possible to delete multiple punches simultaneously via API with GetTimePunches & UpdateTimePunches.
Q: Why do I receive a warning that the "Punch is not editable"?
A: There are several reasons why your punch might not be editable:
- If on the Edit punch panel, there is a warning → "This item is locked or partially locked, you may not be able to make changes", this means the schedule might have been locked (manually or by payroll actions).
- Review your Time settings, these might have been updated while the schedule was locked.
Q: Can you change the unit to which a punch belongs?
A: No, this is not possible.
