Meet Ava, Quinyx's AI assistant
Updated
by
Leigh Hutchens
Ava is Here: Your AI co-pilot for instant answers!
Ava is your new AI-powered Quinyx assistant, designed to give you fast answers to your Quinyx-related questions—anytime, anywhere. Before diving into HelpDocs or contacting support, try asking Ava! While Ava is incredibly helpful, the assistant is not a full support replacement—think of Ava as your first stop for quick help.
How to use Ava
Ava is available in both the Web and Mobile app and available in any Quinyx supported language. For customers who have Messenger enabled, Ava is embedded in the Messenger interface.
When you’ve asked a question, you cannot immediately ask a follow-up. Ava needs to finish processing and answering your first question before she can understand and respond to the next one. If you want to clear the conversation, which is generally recommended when asking about a new topic, use the Clear button.
How does Ava work?
To answer your questions, Ava has access to the Quinyx HelpDocs. When Ava finds a page relevant to your question, she will attempt to answer your question, along with providing a link to the source if possible. This means that Ava cannot answer questions about dynamic data such as your schedules, your employees, etc..Ava also tailors her responses based on your access: if you only use the Mobile App, she’ll only answer questions related to that. If you have access to both Mobile and Web, she can help with both.
Help us improve!
You can provide feedback on Ava’s answers to help us make her better over time. Just press the button whenever Ava asks for feedback.
When and how will Ava be released?
Ava will be gradually rolled out to all Quinyx customers starting on April 14 2025. We aim to have Ava available to all of our customers within April. The gradual rollout allows us to monitor performance, gather feedback, and ensure a smooth experience for everyone.
Ava is completely free in the current Q&A version and will be automatically enabled by Quinyx—no action is required on your part. Just sit back and wait for Ava to say hi. There’s no need to sign anything; Ava is a standard new feature, like any other Quinyx release. All data is hosted and stored securely in the same environment as the rest of the Quinyx platform.
Please note: while the current version of Ava is free, future advanced capabilities—such as more proactive support or including custom documentation—may be part of a paid offering.
The technology behind Ava
Ava uses a large language model combined with Quinyx’s HelpDocs to provide smart, context-aware answers. It’s built to understand natural language and respond like a helpful teammate. For more information about the underlying technology and data security, see:
