Frequently Asked Questions

8 articles

Mobile - How do I reset my password?

Enter your email address in the username field and press Continue.. Select Forgot password on the log in page. An email with a link to reset your password will be sent to you. Click on the link and f…

Updated 4 months ago by Daniel Sjögren

Mobile - Why did I get logged out?

By default, in the mobile apps, a user will automatically be logged out if they are inactive for more than 30 days. However, with the Oauth token settings found in Account settings > Advanced setting…

Updated 3 months ago by Leigh Hutchens

Mobile - How does location services and punching from the app work?

How and why the app uses your location. Your employer may choose to enable geofencing in Quinyx in order to ensure that you are at your workplace when punching in from your phone. If your employer ha…

Updated 4 months ago by Carl Geijer

Mobile - How can I activate Web Calendar?

The web calendar makes it possible to export scheduled shifts, absences, and unassigned shifts to your private calendar on your phone. In the Quinyx app, navigate to MyPage. Select Web Calendar. Tap…

Updated 4 months ago by Daniel Sjögren

Mobile - Why am I unable to see my schedule or unassigned shifts?

If you're unable to see your schedule and scheduled shifts at all, this is probably due to one of the following reasons: Your schedule is not published. Your schedule has not been rolled out. In both…

Updated 4 months ago by Johannes Nordman

Mobile - Why can't I see my colleagues' shifts?

If you're unable to see your colleagues' shifts, this isn't because of a bug in the mobile app but because of your role configuration in the settings of the organisation you work with. Most likely, t…

Updated 4 months ago by Leigh Hutchens

Mobile - Why am I unable to log in?

If you're having problems logging in to the mobile app, it might be because: You've forgotten your password. If you get the error message "Incorrect email and/or password", you may be entering the wr…

Updated 4 months ago by Johannes Nordman

Can I set different access to the mobile app and the staff portal?

Q: Is it possible to disable access to the mobile app? A: In order to disable access to the mobile app you would need to disable all Mobile app and staff portal permission access rights for that staf…

Updated 2 months ago by Daniel Sjögren