Frequently Asked Questions

13 articles

Mobile - How do I reset my password?

Enter your email address in the username field and press Continue.. Select Forgot password on the log in page. An email with a link to reset your password will be sent to you. Click on the link and f…

Updated by Daniel Sjögren

Mobile - Why did I get logged out?

By default, in the mobile apps, a user will automatically be logged out if they are inactive for more than 30 days. However, with the Oauth token settings found in Account settings > Advanced setting…

Updated by Leigh Hutchens

Mobile - How does location services and punching from the app work?

How and why the app uses your location. Your employer may choose to enable geofencing in Quinyx in order to ensure that you are at your workplace when punching in from your phone. If your employer ha…

Updated by Daniel Sjögren

Mobile - Problems with push notifications

If you have problems with push notifications, we recommend that you first make sure that you are receiving Qmails since the Qmail triggers a push notification. If you are not receiving Qmails, you ne…

Updated by Daniel Sjögren

Mobile - Problems with downloading attachments in Qmail

If you're having trouble downloading an attachment in a Qmail, we recommend that you make sure that you have allowed storage for the Quinyx app in your phone's settings. You can find this on your pho…

Updated by Johannes Nordman

Mobile - How can I activate Web Calendar?

The web calendar makes it possible to export scheduled shifts, absences, and unassigned shifts to your private calendar on your phone. In the Quinyx app, navigate to MyPage. Select Web Calendar. Tap…

Updated by Daniel Sjögren

Mobile - Why am I unable to see my schedule or unassigned shifts?

If you're unable to see your schedule and scheduled shifts at all, this is probably due to one of the following reasons: Your schedule is not published. Your schedule has not been rolled out. In both…

Updated by Johannes Nordman

Mobile - Why can't I see my colleagues' shifts?

If you're unable to see your colleagues' shifts, this isn't because of a bug in the mobile app but because of your role configuration in the settings of the organisation you work with. Most likely, t…

Updated by Leigh Hutchens

Mobile - Why am I unable to log in?

If you're having problems logging in to the mobile app, it might be because: You've forgotten your password. If you get the error message "Incorrect email and/or password", you may be entering the wr…

Updated by Johannes Nordman

Mobile - first day of the week configuration

As per ISO 8601, the first day of the week in most countries is Monday. Although, some countries on the North American continent, such as Canada or the US have their first day of the week as Sunday.…

Updated by Daniel Sjögren

Issues with redirecting to the mobile app

Sometimes users can have problems with the redirect to our mobile app for several different reasons. If you have issues with not getting redirected, you can see possible reasons and solutions below:…

Updated by Johannes Nordman

Can I set different access to the mobile app and the staff portal?

Q: Is it possible to disable access to the mobile app? A: In order to disable access to the mobile app you would need to disable all Mobile app and staff portal permission access rights for that staf…

Updated by Daniel Sjögren

Mobile login - username or company alias?

On our login page, we now ask users to enter either their "Username or company alias," whereas previously, it only requested a "Username." For most users , nothing has changed—you can continue using…

Updated by Leigh Hutchens