Frequently Asked Questions

7 articles

Mobile - How do I reset my password?

Select Forgot password in the log in page. An email with a link to reset your password will be sent to you. Click on the link and follow the instructions. When you reach the screen that says "Your pa…

Updated 2 months ago by Johannes Nordman

Why did I get logged out?

In the mobile apps, the standard setting logs you out after 30 days inactivity. If you're logged out sooner than that it can be because the organization you work for has a stricter auto log out setti…

Updated 2 months ago by Leigh Hutchens

Mobile - How does location services and punching from the app work?

How and why the app uses your location. Your employer may choose to enable geofencing in Quinyx in order to ensure that you are at your workplace when punching in from your phone. If your employer ha…

Updated 2 months ago by Carl Geijer

Mobile - How can I activate Web Calendar?

The web calendar makes it possible to export scheduled shifts, absences, and unassigned shifts to your private calendar on your phone. In the Quinyx app, navigate to MyPage. Select Web Calendar. Tap…

Updated 2 weeks ago by Daniel Sjögren

Mobile - Why am I unable to see my schedule or unassigned shifts?

If you're unable to see your schedule and scheduled shifts at all, this is probably due to one of the following reasons: Your schedule is not published. Your schedule has not been rolled out. In both…

Updated 2 months ago by Johannes Nordman

Mobile - Why can't I see my colleagues' shifts?

If you're unable to see your colleagues' shifts, this isn't because of a bug in the mobile app but because of your role configuration in the settings of the organisation you work with. Most likely, t…

Updated 2 months ago by Leigh Hutchens

Why am I unable to log in?

If you're having problems logging in to the mobile app, it might be because: You've forgotten your password If you get the error message "Incorrect email and/or password", you may be entering the wro…

Updated 2 months ago by Johannes Nordman