Unavailability FAQ
Updated
by
Leigh Hutchens
Q: What is unavailability?
This functionality lets see if employees are available (or not available) in the schedule view. This feature provides additional help in the scheduling process to find relevant employees to schedule for a particular shift and to simplify scheduling employees who are shared across units. You see when employees shared to your unit have shifts on other units, and you can also see when your employee is scheduled elsewhere.
Unavailability lets you see if employees are not available in the schedule view. This feature provides additional help in the scheduling process, helping you find relevant employees to schedule for a particular shift and also simplifying scheduling employees who are shared across units.
You can filter on unavailability to view employees who aren't available to work during a certain period.
Q: What is the difference between unavailability and availability?
Mobile availability allows users to add when they are available to work in the mobile app.
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Once entered by the employee in the mobile app, their manager can see unavailability in the schedule view by filtering on People > Employee has > Unavailability/Availability.
Q: How is availability added by employees in the mobile app different from unavailability set in the system?
Availability added by employees through the mobile app is not connected to the unavailability settings described earlier. Unavailability can be set in two ways:
- Through the agreement template, which will show as "Unavailable according to the agreement."
- When an employee is scheduled on a shared unit with a shift or absence.
Q: Can employees mark themselves as unavailable using the mobile app?
No, employees cannot mark themselves as unavailable using the mobile app. The mobile app only allows employees to add their availability. If an employee does not add availability, it does not automatically mean they are unavailable.
Q: What does it mean when an employee is marked as "Unavailable according to the agreement"?
When an employee is marked as "Unavailable according to the agreement," it means that their unavailability is set according to the terms specified in their agreement template. This is a predefined setting and not something the employee can modify through the mobile app.
Q: How should unavailability be managed if it cannot be set through the mobile app?
Unavailability should be managed through the agreement template or by scheduling shifts or absences. Employees and managers should ensure that the agreement templates are up to date and reflect the accurate availability and unavailability of employees.
