Quinyx Messenger FAQ
Updated
by
Leigh Hutchens
- Q: What happens to a user that is deactivated or deleted from the system in Messenger?
- Q: What about starting a messenger group with people from different units & sections?
- Q: What about Messenger access for managers in the Manager portal vs. Staff portal/mobile?
- Q: What is the size limit of an attachment in Messenger?
- Q: What happens to the old private and group chats if you move an existing Quinyx tenant over to use collaboration groups for Messenger or turn off collaboration groups usage for a customer?
Q: What happens to a user that is deactivated or deleted from the system in Messenger?
A: If a user has been deactivated or deleted from the system, that name will be greyed out and not shown in Messenger.
Q: What about starting a messenger group with people from different units & sections?
A: As a user, e.g., a manager with a role on a district level, I can initiate a group chat with users who don't have access to each other otherwise.
Example:
If I am a district manager and have a direct role on the district and inherited roles to all the units below, I am able to initiate a group chat with local managers in units A, B, and C that are under the district, even though those local managers would be unable to contact each other themselves since they are not shared to each other's units.
When I, as a district manager, create this chat group, the unit managers will be able to chat with each other in that specific chat group created by the district manager. However, they will not be able to start a conversation with each other outside that group since they dont belong to the same groups.
Q: What about Messenger access for managers in the Manager portal vs. Staff portal/mobile?
A: If a user has a manager role and wants to get access to Messenger in the Staff portal or mobile apps, the user has to have a staff category with the Messenger permission enabled, even if the user does not have an employee role at all, but just a manager role.
That is, for the mobile and staff portal, messenger access is exclusively controlled by staff category permission. However, in order to get Messenger in the Manager portal, the Messenger permission has to be granted in Account settings > Role management for any of the user's manager roles.
For instance, if a manager has a staff category with Messenger enabled AND a manager role without Messenger permission, the Messenger functionality will be shown only in the mobile or staff portal, but not in the manager portal.
Q: What is the size limit of an attachment in Messenger?
The size limit of an attachment in Messenger is 100MB.
Q: What happens to the old private and group chats if you move an existing Quinyx tenant over to use collaboration groups for Messenger or turn off collaboration groups usage for a customer?
All the existing group and private chats and messages will be visible, including the senders' names. It is important to note that the users will be able to communicate with each others in an existing channels as long as they are not removed from those channels, but not initiate new conversations if they don't have permissions to message each others.
