Q2 2023 Quinyx release recap
To keep up with the latest features and not miss out on any added value, we recommend that you stay updated about key functionality from recent releases. In the third quarter of 2023, we had multiple releases. The images below highlight the key functionalities we added and their corresponding software areas. Please note that this is not an exhaustive list, as each release also includes bug fixes, smaller additions, and updates.
Q3 2023 key functionality
Quinyx Product Processes
How do we decide what to do?
How do we do it?
Defect management - MTTR
MTTR, which stands for mean time to resolution, includes every step of the recovery process, from initial notice to root cause analysis to fix and deployment. It's a performance metric that measures the average time required to repair or resolve a defect.
Q: How does the Quinyx Support team manage defects?
A: Take a look at the overview below:
Severity 1: ASAP
- The system is completely down, the confidentiality of privacy data is compromised, or usable payroll data cannot be extracted for any customer.
Severity 2: ~5 working days
- Payroll data or cost calculations or reports specific to payroll are incorrect for more than 100 employees for one customer.
Severity 3: ~4 weeks
- Incorrect program output (which is not cost or salary) with no workaround.
Severity 4: ~12 weeks
- An important function is broken, but there is a workaround.