Quinyx WFM glossary

Updated 2 months ago by Daniel Sjögren

We've assembled a glossary to help you understand Quinyx terminology and workforce management concepts. You can use the keywords related to the terms below when you want to search for something specific in HelpDocs.




Absence is an umbrella term which covers all types of absences from work, either planned or unplanned. For example, if someone doesn't show up to work they are absent, but they are not on leave because it was not planned or notified in advance. Read more here.

Keywords: absence, leave, unplanned/planned absence, part-time absence, absence shift, absence handling, absence schedule.

Absence schedule

Sometimes an absence is entered well into the future, before there's a shift for the period. In such cases, no salary-based shift is created during the absence This means the employee will not receive any leave compensation. To counteract this, we have support for the absence schedule which, simply explained, comprises weekly templates which can be selected in the absence dialogue to create salary-based replacement shifts during the absence. Read more here.

Keywords: absence, absence schedule, part-time absence, absence shift.

Absence type

Difference types of absences, such as holiday, illness, parental leave, personal day, long-term illness, etc. Absence types are used during the actual absence reporting process and are visible to employees and the manager in different places in the system. The absence reason carry the absence code that must reflect what is set up in your payroll system. You can also link salary types to a absence reason in order to see the output in the Time card, but also needed if you want to use cost calculations in Quinyx.

Keywords: absence type, holiday, illness, parental leave, personal leave, sick leave, long-term illness,

Absence type category

Absence types are grouped into different categories. Each category can have different combinations of properties e.g. salary-based, sickness (illness), permission, vacation (holiday), counts as scheduled hours etc.

Keywords: absence type, absence.

Agreement template

An agreement can be viewed as a framework defining what rules regarding working hours are applicable to the individual, for example, whether the employee is paid on a monthly or an hourly basis, the employee's working time quota, calculation period, employment level, etc. Read more about agreement templates here.

Keywords: agreement template, agreements.


A process or set of rules that is followed to generate a result such as a forecast or a schedule. Read more about algorithms here.

Keywords: algorithm, forecast, predictions, automatic forecast predictions.


We've opened up parts of our User API for our external partners and customers to be able to integrate with. Quinyx uses SOAP APIs (Classic) and has an extensive list available here.

We're currently building REST APIs in Quinyx.

Keywords: API, SOAP, REST.

Assigned shift

A shift assigned to a specific employee.

Keywords: shift, assign, assignee, assign employee.


Approving worked hours. Read more here.

Keywords: attest, approve, approving time, time warnings, payroll actions.


Availability allows you to see if employees are available (or not available) in the Schedule view. The purpose of this feature is to provide additional help in the scheduling process to find relevant employees to schedule for a particular shift, but also to simplify scheduling employees who are shared across units. You see when employees who are shared to your unit have shifts on other units, but also be able to see when your employee is scheduled elsewhere.

Away unit

A unit other than a home unit. Read more here.

Keywords: away unit, sorting,

Bank holiday

A public holiday when banks and many other businesses are closed for the day. Bank holidays vary by country. You can read more about setting up bank holidays here.

Keywords: bank holiday, special days, agreement templates, schedule view.

Base schedule

A schedule template that is reusable. Read more here.

Keywords: base schedule, publish, overview, statistics, metrics.

Borrowed / lent out

Refers to an employee that is borrowed from or lent out to a different unit.

Keywords: staff sharing, share an employee, role management, borrow.

Calculated variable

Refers to a variable that is a calculation between two other variables, either standard or input data.

Keywords: calculated variable, variable, forecast, optimization.


The dashboard provides you with status updates and visualizations for a selection of Quinyx measures and information. Read more here.

Keywords: dashboard, staffing, upcoming events, sales.


Daybreak means the time of the day that is considered by the system as the end of one day and the start of the next day. We have multiple daybreaks in Quinyx. Read more about daybreak here.

Keywords: daybreak, business daybreak, payroll actions, time tab, schedule view.


Districts are used to divide a number of units that are, for example, placed on different geographic locations.

Keywords: district, group management, organizational structure, schedule on district level.


This is the customer-level and is the highest level in the structure. The customer is created by Quinyx, and here we add general information like contact details, applicable modules, and the number of  licences the customer is entitled to.

Keywords: customer-level, domain, group management.


Sometimes known as a prediction. Refers to data in the future which is predicted either manually or using internal or external prediction methods. Read more here.

Keywords: forecast, configuration, algorithm, optimization, calculated variables, input data.

Forecast Configuration

Refers to a method that has been setup to generate a future prediction for a business driver / variable. Read more here.

Keywords: forecast, configuration, algorithm, optimization, calculated variables, input data.

Free day

A Quinyx concept indicating the employee is not supposed to work this day. Read more here.

Keywords: absence schedule, generate salaries on tasks, shifts, agreement templates - rules for hours.

Ghost punch

A punch that cannot be deleted.

Home unit

An employee's primary unit, i.e., the main place an employee works.

Keywords: home unit, basic scenarios, advanced scenarios, leave application notification logic.

Input Data

Data that is passed to Quinyx from an external system. Read more here.

Keywords: input data, forecast, optimization, statistics, optimal headcount, algorithm.


Leave is any absence from work which is planned (i.e. vacation) or notified in advance (sick leave). It is either applied for by the employee or added to the schedule by the manager.

Keywords: leave, notification logic, basic scenarios, advanced scenarios.

Leave application

A leave application is sent from the employee to the manager.

Keywords: leave application, notification logic.


An umbrella term for any user with system role above employee (i.e. login rights Neo).

Keywords: manager, group management, role management.


Mini-job (German: geringfügige Beschäftigung) is a German form of part time employees that work irregular hours and days per week. For these employees the employment rate and/or the nominal hours is normally zero and how much they work average per day changes continuously.

Nominal hours

The agreed base number of hours for an employee as defined in an agreement template. Read more here.

Keywords: nominal, monthly nominal hours per year, employee metrics, working hours and periods.


Time worked in addition to normal working hours.

Keywords: overtime, OT, employee metrics, overtime methods.

Punch deviation

You can use this if an employee doesn't need to punch in and out. Quinyx goes by the employee's schedule and automatically generates punching in/out times which match the scheduled shifts' start and end times. Read more here.

Keywords: punch, deviation, time warnings, attest.

Rules for hours

You can set up rules for working time to help creating a correct schedule. If you breach any of the defined rules, Quinyx will then generate a warning, making the scheduler aware that a time rule has been violated. The warning can, however, be ignored.

Keywords: rules for hours, agreement templates - rules for hours, validation.

Salary types

Salary types are codes for the hours you worked. These are matched with the codes in the payroll system, to be translated into the amount you get paid for the hours you worked. This can be basic salary like monthly or hourly, but also includes additional salaries such as overtime or extra pay for working unsocial time or on weekends and compensations for leave. 

Keywords: salary, salary types, salary type rules, payroll.

Salary type rules

These allow you to define rules for extra salary types to be generated when an employee punches time on a specific shift. These rules can be defined on individual shifts in Schedule (but not in Base Schedule) as well as on shift type. Read more here.

Keywords: salary type rules, salary.

Shared employee

An employee shared between two or more units. Read more here.

Keywords: shared employee, staff sharing, role management, organization.

Schedule view

The schedule view allows you to view and manage shifts and employees. Read more here.

Keywords: schedule view, schedule.


You can create sections in order to separate different areas or departments within a unit. Sections are, like districts, an optional level in the structure. Each section can have its onw schedules. Employees can be members of one or more sections but will have one defined as "home-section". Read more about sections here.

Keywords: section, organization, group management.


Shift is used to set start- and end date for each working day for the employee. Read more about shifts here.

Keywords: shift, shift types, bookings, absence shift.

Shift type

A category or type of shift. Examples include Early shift, Late Shift, Reception, etc. Read more about shift types here.

Keywords: shift, shift type, interruption shift.

Social cost

Social cost is the percentage of both net cost and leave compensation combined. Read more here.

Keywords: social cost, agreement templates - salary, statistics in schedule/base schedule.

Standard Variable

Data which Quinyx masters and is not data from external systems or a calculation between multiple variables. Read more here.

Keywords: standard variable, variable, forecast, statistics, display groups.


A specific task or action to be done during a shift. Typically scheduled at a specific time during a shift. Read more here.

Keywords: task, generate salary on tasks, punches, shift types, agreement templates - time,.


A container of properties that you can connect to shift types, shifts, or punches. Read more here.

Keywords: tag, tasks, example use cases.

Time Tracker

A unique Quinyx term. Time Trackers can be used for tracking vacation balances, time off in lieu or flextime, for example. Read more here.

Keywords: Time Tracker, agreement templates - Time Tracker, time card, practical examples.


Units are under districts in the organizational structure. Units are often defined as separate physical locations in the company. Units are mandatory to set up. There must be at least one unit for each customer.

Keywords: unit, home unit, group management, organizational structure, time tab, shift bookings.

Unsocial time

Unsocial hours payments are an enhanced rate of pay (or supplement) used to reward and incentivize staff for working when others are not (e.g., night shifts, weekends, and bank holidays). Read more here.

Keywords: unsocial time, UT, Agreement templates, salary type.


An umbrella term for any user of the system, regardless of their system role.

Keywords: user, user API.

Unassigned shift

An existing shift currently not assigned to a specific employee.

Keywords: unassigned shift, shift, schedule view.


This functionality enable you to see if employees are available (or not available) in the Schedule view. The purpose of this feature is to provide additional help in the scheduling process to find relevant employees to schedule for a particular shift, but also to simplify scheduling employees who are shared across units.


Refers to a specific KPI or data point related to the business's data. Either generated by Quinyx or by an external system and presented in Quinyx.

Keywords: variable, display group, statistics, forecast, optimization.


Quinyx' own interactive system built to function on a variety of hardware such as computers, tablet, smart devices, and point of sale systems. Read more here. Read more here.

Keywords: webpunch, agreement templates - time, system requirements.

X day shift/Y day shift

X and V Days - Applies to the Finnish workforce, primarily for the Hotel and Restaurant industries. Simply put, if an employee has worked at least 5 days in one week, the employee earns two days off - called X and V day.

Keyword: x/y day shift, group management.

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