Neo general usage FAQs

Updated 1 week ago by Leigh Hutchens

General usage

Q: Can we work both in Classic and in Neo?

A: Yes, Classic and Neo communicate with the same database, so any change you make in one of the interfaces is reflected in the other. 

Q: Is there a Staff Portal for Neo?

A: Not yet, but we release one by the end of 2020. It will, however, be extremely basic so as to incentivize employees to use the mobile app.

Q: Is training available?

A: Yes, all available training classes, upcoming live sessions, and recordings are available here. 

Q: Will I be logged out automatically?

A: You are automatically logged out of Neo if you haven't been active for 30 minutes.

Q: Is there a Neo test environment?

A: Yes.

Q: Can opening hours be set in Neo?

A: Not at this time. But regular opening hours together with deviating days is something we will support in the future.

Q: How do I know when a missing feature will be added to Neo?

A: Please refer to out product Roadmap and Feature list.

Q: I have an idea on how to improve Neo functionality, what shall I do?

A: Please refer to the product roadmap first. If you don't find what you are looking for, please share your idea/feedback via the Send us feedback button in Neo.

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