Password management

Updated by Victor Jespersen

Send a password to a new employee

When you create a new employee, a Send welcome email is automatically ticked. If ticked, the employee will receive a welcome email.

The email contains instructions on how to set a password, login information, and instructions on how to download our mobile app.

From that point forward, employees can reset their passwords themselves from the mobile app. However, managers can also trigger a new password for an employee by clicking Send Password in the People details panel.

You also have the option to set a one-time password.

When the employee enters the one-time password and clicks on login, a text will appear indicating that the password needs to be changed. After clicking on the text, they will be taken to a page where they must set their own password and then save and log in.

Max length for passwords are 128 characters.

Sometimes we forget our passwords or need them changed for various reasons. As a manager, the following options are available when updating the passwords of your employees:

Send a password reset email to one employee

You can send a password reset email to individual employees.

  1. Navigate to People, and click on the employee you want to send a one-time email password to.
  2. In People details, click Send password.
  1. The employee will receive an email with instructions on how to update their password.

Set a one-time password for an employee

  1. Navigate to People, and click on the employee you want to send a one-time email password to.
  2. In People details, click Set one-time password.

  1. Enter the new password. Remember, passwords must be at least 12 characters long and contain at least 2 numbers (0-9) and 2 letters (A-Z).
  1. Click Confirm.
  2. Return to the People details side panel, and click Save.
  3. The employee will receive a one-time password.

Send a password reset email to multiple employees

You can send a password reset email to multiple employees at once.

  1. Navigate to People, and click on the three dots in the top-right corner.
  2. Click on send password, and a side panel will open.
  3. Select the people to whom you want to send the password reset email.
  1. The people you select will appear in a list below the search field.
  1. When you're finished selecting people, click send, and the side panel will close.
  2. A pop-up will appear in the top-right corner, indicating whether the email was sent successfully.
The minimum required permission to send a reset password email is People details - WRITE

When a new password has been requested, the link for the reset is valid for a certain amount of time. This timeframe will vary depending on the scenario:

  • Manager login and send password is for a single user: 10 days
  • Manager login and send password is for multiple users: 10 days
  • New users are created and welcome mail is sent: 10 days
  • User requests new password on the login page: 20 minutes
Note that you can't change password rules. Meaning that you can't change the duration of validity.

Password validations

All validations (described here) are checked when a user logs in to Quinyx, and the user is notified with a red text on the login page if something is not correct (see examples below).

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