Password management

Updated by Leigh Hutchens

Send a password to a new employee

When you create a new employee, a Send welcome email is automatically ticked. If ticked, the employee will receive a welcome email.

The email contains instructions on how to set a password, login information, and instructions on how to download our mobile app.

From that point forward, employees can reset their passwords themselves from the mobile app. However, managers can also trigger a new password for an employee by clicking Send Password in the People details panel.

You also have the option to set a one-time password.

When the employee enters the one-time password and clicks on login, a text will appear indicating that the password needs to be changed. After clicking on the text, they will be taken to a page where they must set their own password and then save and log in.

Sometimes we forget our passwords or need them changed for various reasons. As a manager, the following options are available when updating the passwords of your employees:

Send a password reset email to one employee

You can send a password reset email to individual employees.

  1. Navigate to People, and click on the employee you want to send a one-time email password to.
  2. In People details, click Send password.
  1. The employee will receive an email with instructions on how to update their password.

Set a one-time password for an employee

  1. Navigate to People, and click on the employee you want to send a one-time email password to.
  2. In People details, click Set one-time password.

  1. Enter the new password. Remember, passwords must be at least 12 characters long and contain at least 2 numbers (0-9) and 2 letters (A-Z).
  1. Click Confirm.
  2. Return to the People details side panel, and click Save.
  3. The employee will receive a one-time password.

Send a password reset email to multiple employees

You can send a password reset email to multiple employees at once.

  1. Navigate to People, and click on the three dots in the top-right corner.
  2. Click on send password, and a side panel will open.
  3. Select the people to whom you want to send the password reset email.
  1. The people you select will appear in a list below the search field.
  1. When you're finished selecting people, click send, and the side panel will close.
  2. A toaster will appear in the top-right corner, indicating whether the email was sent successfully.
The minimum required permission to send a reset password email is People details - WRITE

When a new password has been requested, the link for the reset is valid for a certain amount of time. This timeframe will vary depending on the scenario:

  • Manager login and send password is for a single user: 10 days
  • Manager login and send password is for multiple users: 10 days
  • New users are created and welcome mail is sent: 10 days
  • User requests new password on the login page: 20 minutes

Password validations

All validations (described here) are checked when a user logs in to Quinyx, and the user is notified with a red text on the login page if something is not correct (see examples below).


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