Q: Locked employees don't appear in Neo, how do we unlock?
A: Unlocking an employee is still something that you must do in Classic. It will be added to Neo shortly.
Q: How do I get an overview of everyone’s assigned role in Neo?
A: Currently, you can see roles by clicking through the Organisation under Account settings, or viewing roles under the Peoples tab. We will look at possibly adding a report at some point in the future.
Q: Can we bulk import employees to Neo?
A: The excel import function is not currently available, however we can help you create new users in bulk via our API. If you need help, contact our Support team.
Q: Is it possible to reset a password manually, like you can in Classic?
A: Not at this time.The feature for Managers to be able to manually set passwords is scheduled to be in Neo later this year.
Q: Are inactive employees accessible in Neo?