FAQ

50 articles

FAQ Glossary

Below is a list of all our frequently asked questions articles. As with all product documentation, these will be updated and expanded over time. If you have any questions that you would like to have…

Updated by Leigh Hutchens

Quinyx general usage FAQ

Q: Is there a Staff Portal for Quinyx? A: Yes! Read more about it here ! Q: Can I still access the "Classic" URL? A: The Classic root URLs app.quinyx.com and rc.quinyx.com will not be accessible from…

Updated by Daniel Sjögren

Agreement templates FAQ

Each person whose work is going to be scheduled in Quinyx must be covered by an agreement. The agreement can be viewed as a framework defining what rules regarding working hours apply to the individu…

Updated by Victor Jespersen

Absence FAQ

Q: What happens if an employee with an absence scheduled in the future moves to a new unit? A: Already approved absences will remain on the old unit. Therefore, scheduled absences in the future will…

Updated by Victor Jespersen

Absence auto attest FAQ

Q: How do I configure auto attestation for absences? A: You can configure auto attestation under Account settings > Agreements > [agreement name] > Time. Q: What happens if auto attestation for absen…

Updated by Leigh Hutchens

Absence schedule FAQ

Read more about working with absence schedules. Q: Why would I want to work with an absence schedule? Sometimes an absence is entered into the future because there's no shift for the distant period.…

Updated by Daniel Sjögren

Attest FAQ

Q: How do I get a clear view that all punches have been attested? A: It is useful to create a filter on Unattested punches to make sure nothing is missed. Once everything is attested in the period, a…

Updated by Marta Queiroz

Audit logs FAQ

Q: Is it possible to view audit logs? A: You can find audit logs under Account > Audit logs. Then click Adjust view to select the criteria on which you'd like to search. Q: Are there different types…

Updated by Leigh Hutchens

Auto logout FAQ

Q: How do I configure session duration and auto logout settings in Quinyx? There are several settings for session duration in Quinyx. In WFM, the auto logout setting can be configured in Unit setting…

Updated by Leigh Hutchens

Availability FAQ

Q: What is availability? A: Availability enables you to see if employees are available in the web app's schedule view. The purpose of this feature is to allow you to find relevant employees to schedu…

Updated by Daniel Sjögren

Bank holidays FAQ

Q: What is the difference between a global bank holiday and a bank holiday set up in the agreement template? A: The bank holidays set up in Account settings > Bank holidays are what's known as "globa…

Updated by Daniel Sjögren

Base schedule FAQ

Q: What is a base schedule? A: In workforce management terms, a base schedule is a predefined template that outlines the usual shifts, roles, and working hours required to operate a business effectiv…

Updated by Leigh Hutchens

Colors FAQ

Q: Can I customize the colors and add company branding in the navigation bar?. A: Sure! You can add company-specific branding. Just go to Account settings > Appearance > Navigation bar. Read more abo…

Updated by Leigh Hutchens

Dashboard FAQ

Q: How far into the future can I see under Coming Events? A: Everything showing in the Dashboard is for the coming 28 days. Q: What does the Staffing widget show?. A: The Staffing widget displays dat…

Updated by Leigh Hutchens

Daylight Saving Time FAQ

Daylight Saving Time (DST) can be confusing, so we've put together a list of frequently asked questions to help. Q: What is Daylight Saving Time? A: Daylight Saving Time, also referred to as daylight…

Updated by Leigh Hutchens

Defect management FAQ

Q: What does MTTR stand for? A: MTTR, which stands for mean time to resolution, includes every step of the recovery process, from initial notice to root cause analysis to fix and deployment. It's a p…

Updated by Leigh Hutchens

Documents FAQ

Q: Can I add documents in Quinyx? A: You can add attachments per employee under People Details, and you can add attachments in Qmail. Read more about attachments in People details here and Qmail atta…

Updated by Leigh Hutchens

Dutch vacation configuration FAQ

Q: How can we get an overview/report of the vacation balances, split by statutory and non statutory hours? A: Currently, it is not possible to retrieve this overview via a Quinyx report, however, it…

Updated by Daniel Sjögren

Email FAQ

Q: What emails will an employee receive from Quinyx? A: Employees can receive various emails: a welcome email, a one-time password email, reset password, schedule publication notifications, and absen…

Updated by Leigh Hutchens

E-signature (Scrive) FAQ

Q: Can employment contracts be signed electronically in Quinyx? A: Yes! Super fast and easy. Read more about using E-signature in agreements. Q: Why do I receive an error message when I initiate the…

Updated by Daniel Sjögren

Group management FAQ

Districts. What is the purpose of districts in Group Management? Districts help to organize units into larger groups, making it easier to manage and oversee multiple units within the same geographica…

Updated by Leigh Hutchens

Integrations FAQ

Q: An integration creates our employees. How can we prevent local managers from adding employees manually but allow them to, for example, add agreements? A: Yes, you can do this using permissions. By…

Updated by Leigh Hutchens

Integration key FAQ

Q: Where in Quinyx can I add integration keys in all of the same touch points as I could in Classic? A: Integration keys are used to easily map your details and configurations unique to Quinyx to any…

Updated by Daniel Sjögren

Labor configuration rounding options FAQ

Q: What rounding methods are available? A: There are four rounding methods you can choose from: Up : Rounds headcount values up to the next whole number. Nearest : Rounds headcount values to the near…

Updated by Leigh Hutchens

Languages FAQ

Q: Can I change the language in the Quinyx web app?

Updated by Daniel Sjögren

Meal breaks FAQ

Q: Which devices will this work for? A: We recommend using a computer screen or a tablet for Webpunch and/or QClock. Q: What about automatic compensation for not matching the meal break rules? A: We…

Updated by Leigh Hutchens

Notice of Interest End of Life FAQ

It's time to say goodbye to the Notice of Interest functionality. As we have previously informed, we are removing all notice of interest functionality in the web app and mobile app and urge all custo…

Updated by Daniel Sjögren

Organization FAQ

Q: Can I see more than one unit in the schedule? . A: Yes, if they are in the same district. Select the district to view the schedules for the entire district. Q: Can I schedule on a section level? A…

Updated by Leigh Hutchens

Overtime FAQ

Q: When should I configure overtime periods? A: You can configure overtime periods on an organization level to automatically attribute additional payouts to an employee who logs a shift during a part…

Updated by Victor Jespersen

People FAQ

Q: How do I get an overview of everyone’s assigned role in Quinyx? A: Currently, you can see roles by clicking through the Organization under Account settings or viewing employee roles in the People…

Updated by Victor Jespersen

Punches FAQ

Q:If a task starts at the same time as a shift is only one punch needed for both shift and task? A: If a task and a shift start at the same time, you only need one punch, but you must punch in on the…

Updated by Marta Queiroz

Qmail FAQ

Q: What is Qmail? A: Think of Qmails as Quinyx-specific emails. In the Qmail tab, you can find all of the Qmails that have been sent to you and that you've sent to colleagues. The Qmails you receive…

Updated by Daniel Sjögren

Quinyx and Insights FAQ

Q: How can I reach Insights from Quinyx? A: We will not add a Single Sign-On (SSO) link from Neo to Insights in the near future. Instead, users can log in to Insights with email address and password…

Updated by Daniel Sjögren

Reports FAQ

Q: Where can I find reports? A: Under the Analytics tab. Q: Can an Absence report generate the remaining annual leave/annual leave of an employee for the entire company for the previous year? A: No,…

Updated by Daniel Sjögren

Roles and access rights FAQ

Q: What is the purpose of inherited group members and them being visible in all underlying units? A: The purpose of inherited members is to give the person access to everything below where he/she is…

Updated by Victor Jespersen

Schedule Compliance FAQ

Q: What is Schedule Compliance? A: It’s a scheduling validation tool that helps you follow labor laws and internal agreements by: Automatically checking shift changes. Sending real-time warnings or s…

Updated by Leigh Hutchens

Scheduling FAQ

Q: Is schedule time enumeration (schematidsuppräkning) available in Quinyx? A: Yes. Read more about the functionality here. Q: Drag and drop to move, copy, or re-position the shift. A: Managers can u…

Updated by Victor Jespersen

Single Sign On FAQ

Q: Is there a way to only allow SSO login on a unit? A: Setting up SSO login only on a unit is easy. You can do this under Account settings > Group management. Q: Can I activate debug mode for SSO pr…

Updated by Leigh Hutchens

Shifts and shift types FAQ

Read more about how to work with shifts and shift types here. Q: Are there different ways to add a shift in Quinyx? A: You can add a shift by clicking on a row in the Schedule view or by clicking the…

Updated by Victor Jespersen

Statistics FAQ

Q: How do I see salary cost in Quinyx? A: Under Statistics. Use the pencil to determine which figures you want to see. Q: What is the difference between scheduled and productive hours? A: In general…

Updated by Leigh Hutchens

Tags FAQ

Q: What are tags in Quinyx? A: Tags can be activated to help manage specific cases, such as tracking contracts or managing resource allocation. For instance, tags can be used to ensure that no more t…

Updated by Marta Queiroz

Transfer to payroll FAQ

Q: Is it possible to revert a payroll file if I've transferred it. A. Yes, it is. Read more about reverting payroll files here and the Time tab here. Q: What happens if a payroll file has the status…

Updated by Daniel Sjögren

Unavailability FAQ

Q: What is unavailability? This functionality lets see if employees are available (or not available) in the schedule view. This feature provides additional help in the scheduling process to find rele…

Updated by Leigh Hutchens

Warnings FAQ

Q: What is the warnings panel? A: The Warnings panel is a feature designed to improve visibility into shifts that have warnings. It helps managers identify and address potential issues when creating,…

Updated by Leigh Hutchens

Weekly rest defined on an employee agreement FAQ

Q: Is weekly rest defined on an employee agreement always referring to consecutive rest? A: Yes it is. Q: What happens when there is a daybreak offset, for instance, daybreak at 02:00? A: The weekly…

Updated by Leigh Hutchens

Why does a Time Tracker balance change without transactions?

If a Time Tracker changes suddenly, it’s usually due to schedule items existing in previous time periods that have not yet been transferred to payroll. A Time Tracker will count the last updated peri…

Updated by Daniel Sjögren

Webpunch FAQ

🔧 Setup & Configuration. Q: How do I set up an automatic Webpunch link so that I don't have to log in every time my employees need to punch in and out? A: To set up an automatic webpunch link, two cr…

Updated by Leigh Hutchens

What's included in the release candidate copy?

Release candidate (RC) is our customer environment where you can access your data in a sandbox environment. It will contain your customer data from the production environment up until last month. The…

Updated by Daniel Sjögren

Split punch behavior for unplanned tasks FAQ

Q: What is a split punch? A: A split punch occurs when a single punch (time entry) is divided into multiple entries. This usually happens when a new task is added during a shift, creating a separate…

Updated by Leigh Hutchens

Payroll FAQ

​Payroll issues are often related to incorrectly configured or missing salary types. When troubleshooting, it’s helpful to: Try to reproduce the issue. Review any filters used when generating the pay…

Updated by Leigh Hutchens