Frontline Portal - Glossary

Updated by Leigh Hutchens

We've assembled a glossary to help you understand Frontline Portal terminology.




Users can use the Community Chat area within a story or task to discuss topics with colleagues, other stores, field leaders, and HQ teams.

Engagement stats

This is where you can see unique opens and total opens for a story to gain insight into how the story is reaching the audience.


You can create events for information that is not a big communication or an actionable item.


Folders are a collection of resources users will need in the same place.


You can create a form as part of a task, and the Frontline Portal also offers the ability for users to submit forms without needing to receive a task first. Forms are often used for general inquiries or because something happened in-store (accident reporting, etc.).

Allows stores to fill out templates and submit so it's received by the appropriate party with all the proper information that would be required to process it.

Forms library

HQ/Field leaders can use the forms library to view submissions from the stores they oversee. Store users use the forms library to access the forms they need to use and submit.

Can create to gather data from the field and easily export and analyze the data to compile results.


The homepage is where you can view and access Stories, Tasks, Files, Forms, Forms submissions, and Links.


The Frontline Portal is offered in English (UK), Chinese Simplified, Dutch, Finnish, French, German, Italian, Norwegian, Spanish, and Swedish.


The notifications bell at the right-hand top of the page indicates when you have items to review. When you see a red dot, that means you have new notifications. Click on the bell to see a high-level overview of the notification.


You can set up your profile so that your account is specific to you. The profile page allows you to add a profile picture (avatar) and set how your name is displayed.


Stories give users a clear view of things they need to know.

Stories are communications that bring information to life and allow employees to be part of a brand, not just an individual store.

Stories feed

You can easily view your stories feed to see what has been shared with your store/group and will remain in the stories feed even after you or other users in your store/group have read them. This means that you will always have an easy reference to all of the great content that has been shared with you.


Tasks are actionable items that give users a clear view of things they need to do.

Task overview

Task overview is where active tasks in my store, group, or tasks sent directly to me are displayed.


Templates speed up the process of generating similar communications. They are also a great way for users in the same group to collaborate on content. Templates are created by creating a task or announcement in the usual way.

View details

This is where you can see which users have started, not started, or completed a task.

View uploads

This is where you can see the uploads from all users who submitted images for review of consideration.

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