Frontline Portal - View and engage with Stories
Updated
by
Victor Jespersen
Enter the Stories landing page to view any existing stories you want to take part in.
Click on a story card to see more detailed information about a specific story, such as descriptions, tags, send-out date/time, readership & engagement etc.
Readership and engagement
Viewing story engagement provides insight into how the story is reaching the full audience. It will also increase two-way communication with the audience and will:
- Help you understand if your employees are viewing a story multiple times, indicating that it should be shorter or clearer.
- This also helps to showcase which stories you should be creating, depending on the engagement.
To view readership and engagement on a story, click on the View engagement stats button at the bottom of the detailed story view.
This will show you who has read and engaged with your story.
Readership and engagement - difference in user roles
Depending on the user role that you have in your setup, the functionality for readership or engagement may be different.
Example:
- HQ User: A HQ user can view the audience’s readership and engagement on a story, click on the View engagement stats button at the bottom of the detailed story view.
- Store user: A store user can view readership and engagement from their store on a story, click on the View engagement stats button at the bottom of the detailed story view.
