FAQ

35 articles

FAQ Glossary

Below you will find a list of all our current Quinyx FAQ articles. As with all product documentation, these will get updated over time. If you have any questions that you would like to have added, pl…

Updated 11 months ago by Daniel Sjögren

Quinyx general usage FAQ

Q: Is there a Staff Portal for Quinyx? A: Yes! Read more about it here ! Q: Can I still access the "Classic" URL? A: The Classic root URLs app.quinyx.com and rc.quinyx.com will not be accessible from…

Updated 2 months ago by Daniel Sjögren

Agreement templates FAQ

Each person whose work is going to be scheduled in Quinyx must be covered by an agreement. The agreement can be viewed as a framework defining what rules regarding working hours are applicable to the…

Updated 4 days ago by Daniel Sjögren

Absence FAQ

Q: How do I select to keep, unassign, or reassign underlying shifts when adding an absence? A: The selection is made when adding the absence. The choice can be the same for all shifts in the absence…

Updated 2 months ago by Daniel Sjögren

Absence schedule FAQ

Read more about working with absence schedules. Q: Why would I want to work with an absence schedule? Sometimes an absence is entered into the future because there's no shift for the distant period.…

Updated 2 months ago by Daniel Sjögren

Attest FAQ

Q: How do I get a clear view that all punches have been attested? A: It is useful to create a filter on Unattested punches to make sure nothing is missed. Once everything is attested in the period, a…

Updated 1 week ago by Daniel Sjögren

Audit logs FAQ

Q: Is it possible to view audit logs? A: Audit logs are only available if you have access to Account settings. You'll find the Search logs page at the bottom of the menu on the left-hand side in acco…

Updated 2 months ago by Daniel Sjögren

Availability FAQ

Q: What is availability? A: Availability enables you to see if employees are available in the web app's schedule view. The purpose of this feature is to allow you to find relevant employees to schedu…

Updated 2 months ago by Leigh Hutchens

Base schedule FAQ

Q: Is there an equivalent to schedule templates in Quinyx? A: Yes, the concept of base schedules encompasses both the fixed schedule and template functionalities. Q: Can I copy a base schedule from o…

Updated 2 months ago by Leigh Hutchens

Colors FAQ

Q: Can I customize the colors and add company branding in the navigation bar?. A: Sure! You can add company-specific branding. Just go to Account settings > Appearance > Navigation bar. Read more abo…

Updated 2 months ago by Leigh Hutchens

Dashboard FAQ

Q: How far into the future can I see under Coming Events? A: Everything showing in the Dashboard is for the coming 28 days. Q: How do I set up the sales feed on the dashboard? A: If you just want to…

Updated 2 months ago by Leigh Hutchens

Defect management FAQ

Q: What does MTTR stand for? A: MTTR, which stands for mean time to resolution, includes every step of the recovery process, from initial notice to root cause analysis to fix and deployment. It's a p…

Updated 4 days ago by Leigh Hutchens

Documents FAQ

Q: Can I add documents in Quinyx? A: You can add attachments per employee under People Details, and you can add attachments in Qmail. Read more about attachments in People details here and Qmail atta…

Updated 2 months ago by Leigh Hutchens

Dutch vacation configuration FAQ

Q: How can we get an overview/report of the vacation balances, split by statutory and non statutory hours? A: Currently, it is not possible to retrieve this overview via a Quinyx report, however, it…

Updated 1 week ago by Leigh Hutchens

E-signature (Scrive) FAQ

Q: Can employment contracts be signed electronically in Quinyx? A: Yes! Super fast and easy. Read more about using E-signature in agreements. Q: Why do I receive an error message when I initiate the…

Updated 2 months ago by Daniel Sjögren

Integrations FAQ

Q: An integration creates our employees. How can we prevent local managers from adding employees manually but allow them to, for example, add agreements? A: Yes, you can do this using permissions. By…

Updated 2 months ago by Leigh Hutchens

Integration key FAQ

Q: Where in Quinyx can I add integration keys in all of the same touch points as I could in Classic? A: Integration keys are used to easily map your details and configurations unique to Quinyx to any…

Updated 1 week ago by Leigh Hutchens

Languages FAQ

Q: Can I change the language in the Quinyx web app?

Updated 2 months ago by Leigh Hutchens

Meal breaks FAQ

Q: Which devices will this work for? A: We recommend using a computer screen or a tablet for Webpunch. Q: What about automatic compensation for not matching the meal break rules? A: We will add this…

Updated 2 months ago by Leigh Hutchens

Organization FAQ

Q: Can I see more than one unit in the schedule? . A: Yes, if they are in the same district. Select the district to view the schedules for the entire district. Q: Can I schedule on a section level? A…

Updated 2 months ago by Leigh Hutchens

People FAQ

Q: How do I get an overview of everyone’s assigned role in Quinyx? A: Currently, you can see roles by clicking through the Organization under Account settings , or viewing employee roles in the Peopl…

Updated 1 week ago by Leigh Hutchens

Overtime FAQ

Q: When should I configure overtime periods? A: You can configure overtime periods on an organization level to automatically attribute additional payouts to an employee who logs a shift during a part…

Updated 2 months ago by Daniel Sjögren

Punches FAQ

Q:If a task starts at the same time as a shift is only one punch needed for both shift and task? A: If a task and a shift start at the same time, you only need one punch, but you must punch in on the…

Updated 2 months ago by Leigh Hutchens

Qmail FAQ

Q: What is Qmail? A: Think of Qmails as Quinyx-specific emails. In the Qmail tab, you can find all of the Qmails that have been sent to you and that you've sent to colleagues. The Qmails you receive…

Updated 2 months ago by Daniel Sjögren

Quinyx and Insights FAQ

Q: How can I reach Insights from Quinyx? A: We will not add a Single Sign-On (SSO) link from Neo to Insights in the near future. Instead, users can log in to Insights with email address and password…

Updated 2 months ago by Daniel Sjögren

Reports FAQ

Q: Where can I find reports? A: Under the Analytics tab. Read more about reports here.

Updated 2 months ago by Leigh Hutchens

Roles and access rights FAQ

Q: What is the purpose of inherited group members and them being visible in all underlying units? A: The purpose of inherited members is to give the person access to everything below where he/she is…

Updated 4 weeks ago by Daniel Sjögren

Scheduling FAQ

Q: Is schedule time enumeration (schematidsuppräkning) available in Quinyx? A: Yes. Read more about the function here. Q: Can I drag-and-drop in Quinyx? A: The drag-and-drop functionality has been re…

Updated 2 months ago by Leigh Hutchens

Statistics FAQ

Q: How do I see salary cost in Quinyx? A: Under Statistics. Use the pencil to determine which figures you want to see. Q: What is the difference between scheduled and productive hours? A: In general…

Updated 2 months ago by Leigh Hutchens

Transfer to payroll FAQ

Q: Is it possible to revert a payroll file if I've transferred it. A. Yes, it is. Read more about reverting payroll files here and the Time tab here. Q: What happens if a payroll file has the status…

Updated 2 months ago by Daniel Sjögren

Unavailability FAQ

Q: What is unavailability? Unavailability allows you to see if employees are not available in the schedule view. The purpose of this feature is to provide additional help in the scheduling process to…

Updated 2 months ago by Leigh Hutchens

Weekly rest defined on an employee agreement FAQ

Q: Is weekly rest defined on an employee agreement always referring to consecutive rest? A: Yes it is. Q: What happens when there is a daybreak offset, for instance, daybreak at 02:00? A: The weekly…

Updated 2 months ago by Leigh Hutchens

Why does a Time Tracker balance change without transactions?

If a Time Tracker changes suddenly, it’s usually due to schedule items existing in previous time periods which have not yet been transferred to payroll. A Time Tracker will count the last updated per…

Updated 2 months ago by Daniel Sjögren

Webpunch FAQ

Q: Can I disable punching in and out via the mobile app and only on Webpunch? A: You can disable punching in and out on the mobile app via Account settings > Access rights > Mobile and staff portal p…

Updated 2 months ago by Leigh Hutchens

What's included in the release candidate copy?

Disclaimer. This is a snapshot of what is included in the release candidate (RC) copy right now. It can, however, provide a starting point for questions about whether something is included or not. We…

Updated 2 months ago by Daniel Sjögren