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6 articles

How to use HelpDocs

Quinyx is an AI-powered workforce management software that makes the complex tasks of employee scheduling, time reporting, communicating, budgeting, and forecasting simple. We've created our HelpDocs…

Updated 2 months ago by Daniel Sjögren

Are you a Quinyx support contact?

Are you a Quinyx support contact and have a question? Please note that Quinyx Support is only able to offer assistance to registered support contacts in your company. If you're a registered support c…

Updated 3 weeks ago by Daniel Sjögren

Defect handling

Defect handling is the process of identifying, tracking, and resolving defects or bugs in software. The goal of our defect handling process is to identify and eliminate any problems that can negative…

Updated 2 months ago by Daniel Sjögren

How to get your issue resolved as quickly as possible

How to get your ticket resolved as quickly as possible! We understand that you sometimes experience trouble with Quinyx and need our help. We have a dedicated team that is giving support to all our c…

Updated 2 months ago by Daniel Sjögren

How to open a new Service Request Form (SRF)

Any submitted Service Request Form (SRF) will be valid for 3 months starting from the date of submission. Starting from March 2023, a minimum of 4 hours will be invoiced for all types of service requ…

Updated 2 months ago by Daniel Sjögren

Ordering additional licenses

To further improve efficiency and speed up the process of ordering additional Quinyx licenses, we've added functionality to the Support portal so that you now can make the order yourself. How to orde…

Updated 4 months ago by Daniel Sjögren