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9 articles

How to use HelpDocs

Quinyx is an AI-powered workforce management software that makes the complex tasks of employee scheduling, time reporting, communicating, budgeting, and forecasting simple. We've created our HelpDocs…

Updated by Daniel Sjögren

Support portal

Are you a Quinyx support contact and have a question? Please note that Quinyx Support can only offer assistance to registered support contacts in your company. If you're a registered support contact,…

Updated by Daniel Sjögren

Defect escalation process

If a support request cannot be resolved by our 1st or 2nd line teams, it will be escalated to our development teams. When allocating these requests, we follow strategies based on their priority. The…

Updated by Leigh Hutchens

How to get your issue resolved as quickly as possible

How to get your ticket resolved as quickly as possible! We understand that you sometimes experience trouble with Quinyx and need our help. We have a dedicated team that is giving support to all our c…

Updated by Daniel Sjögren

How to open a new Consultancy Service Request Form (CSRF)

Any submitted Consultancy Service Request Form (CSRF) will be valid for 3 months starting from the date of submission. Starting from March 2023, a minimum of 4 hours will be invoiced for all types of…

Updated by Daniel Sjögren

Ordering additional licenses

To further improve efficiency and speed up the process of ordering additional Quinyx licenses, we've added functionality to the Support portal so that you can now make the order yourself. How to orde…

Updated by Leigh Hutchens

Support Portal walkthrough video

Welcome to our walkthrough video! This short guide is designed to help you make the most of the Quinyx support portal. Whether you're submitting a request, tracking an issue, or exploring helpful res…

Updated by Leigh Hutchens

Access to the Support Portal for onboarding customers

Are you a customer who is currently in the onboarding phase of your Quinyx journey? Welcome to the Support portal! When a project starts - customers can have access to their projects directly in the…

Updated by Daniel Sjögren

Quinyx licences FAQ

The purpose of this article is to help answer some of the most frequently asked questions related to licenses in Quinyx. Q: How are licenses used (e.g what are licenses)? A: In Quinyx, licenses are u…

Updated by Daniel Sjögren